Effective Date: 13-8-2023

At Petscuddle, we strive to provide the best shopping experience for our valued customers. This Shipping Policy outlines important information about our shipping practices, including delivery options, shipping times, and regions eligible for free shipping.

FREE SHIPPING TO ON ALL ORDERS ABOVE 50$

We are delighted to offer FREE shipping on all orders above 50$ to customers located within the United States (USA) Canada (CA), the European Union (EU) United Kingdom Great Britain (UK), Australia (AU), New Zealand (NZ), China (CN) . This special offer is our way of expressing gratitude for your continued support and patronage.

SHIPPING REGIONS AND FEES:

While we provide free shipping to some countries, customers outside of these regions will be subject to shipping fees. The shipping fees will be calculated based on the delivery address and the total weight of the package. During the checkout process, customers will be able to view the applicable shipping charges before finalizing their purchase.

PROCESSING TIME:

Orders are typically processed within 24 - 48 hours after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays in processing.

SHIPPING TIME:

Once the order has been processed, the shipping time will depend on the shipping method chosen during checkout. Estimated shipping times for standard delivery are as follows:

• USA:  [8 -15 Days]
• CA:    [8 - 20 Days]
• EU:    [8 -30 Days]
• UK:    [8 -30 Days]
• AU:    [8 -30 Days]
  
• NZ:    [8 -15 Days]
• CN:    [8 -15 Days]
  
  
• Other regions: Shipping times may vary depending on the destination. Customers will be provided with an estimated delivery timeframe during the checkout process.

Please note that unforeseen circumstances such as customs delays or extreme weather conditions may affect shipping times. In such cases, we will make every effort to keep customers informed and ensure a smooth delivery process.

ORDER TRACKING:

For all orders shipping with our warehouse, customers will receive a tracking number via email once the order is shipped. This tracking number can be used to monitor the status of the delivery and track the package's journey until it reaches its destination. 

DELIVERY ADDRESS:

To ensure the successful delivery of orders, customers are responsible for providing accurate and complete shipping information during checkout. If there are any changes to the delivery address after the order has been placed, please contact our customer support team as soon as possible to assist with the necessary modifications.

ORDER CONFIRMATION:

Upon placing an order, customers will receive an order confirmation email. Please review the order details carefully and contact us immediately if any changes are required.

For any further inquiries regarding our shipping policy, delivery options, or any other related matters, please do not hesitate to reach out to our friendly customer support team.

Thank you for choosing Petscuddle.com We look forward to providing you with exceptional service and delivering your order promptly.

Sincerely,

Petscuddle.com